Returns & Refunds Policy

Last Updated: July 4, 2026

At Arabica Aura, customer satisfaction is important to us. We strive to provide high-quality fragrances and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Returns and Refunds Policy below.

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have the right to cancel an online purchase within 14 days of receiving their order.

To exercise your right to cancel, please contact us within 14 days of delivery.

2. Return Eligibility

To qualify for a return, items must:

  • Be returned within 14 days of delivery.
  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories, documentation, and promotional items received with the order.
  • Be suitable for resale.

For hygiene and product integrity reasons, perfumes and fragrance products must remain unopened, sealed, and unused unless the item is faulty or damaged upon arrival.

3. Non-Returnable Items

We cannot accept returns for:

  • Opened or used perfumes and fragrance products.
  • Items not in their original condition.
  • Products damaged due to misuse or improper handling.
  • Personalised, customised, or special-order items.
  • Gift cards, where applicable.

Nothing in this policy affects your statutory rights regarding faulty, damaged, or incorrectly supplied products.

4. How to Request a Return

To request a return:

  1. Contact us at wajeehhealthexplore@gmail.com.
  2. Include your order number and reason for the return.
  3. Wait for return instructions before sending the item.
  4. Securely package the product and return it to the address provided.

Returns sent without prior approval may experience delays in processing.

5. Return Shipping Costs

Unless the product is faulty, damaged, or supplied incorrectly:

  • Customers are responsible for return shipping costs.
  • We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.

If the item is faulty, damaged, or incorrect, reasonable return shipping costs will be reimbursed.

6. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

  • Faulty
  • Damaged during transit
  • Incorrectly supplied

please contact us within 48 hours of delivery and provide photographs where possible.

We will work promptly to provide a replacement, exchange, or refund in accordance with your legal rights.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds are typically processed within 14 days of receiving the returned item or receiving evidence that it has been returned.
  • Your bank or payment provider may require additional time to complete the transaction.

8. Shipping Charges

Original delivery charges are generally non-refundable unless:

  • The item is faulty.
  • The item was supplied incorrectly.
  • A refund is required under applicable consumer protection laws.

9. Exchanges

We currently offer exchanges only for faulty, damaged, or incorrectly supplied products, subject to stock availability.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

Arabica Aura

Email: wajeehhealthexplore@gmail.com

Website: arabicaura.co.uk