Frequently Asked Questions

Ordering & Products

Are your Reef perfumes genuine?

Yes. All Reef Perfumes stocked at Arabic Aura are sourced through authorised distribution channels, stored in climate-controlled conditions, and sold in their original signature packaging.

Which Reef products do you currently stock?

We carry ten Reef Perfumes EDPs: Reef 11, Reef 15, Reef 19, Reef 21, Reef 31, Reef 33, Reef 33 White, Reef Obaiah, Reef Pure Fruity, and Lady Reef — each £42.99.

Are Reef fragrances suitable for men and women?

Some are marketed specifically for men or women, and several are unisex. See our Complete Reef Buying Guide for a full breakdown by fragrance.

Shipping

Do you offer free shipping?

Yes — we offer free delivery on all UK orders, with no minimum spend required.

How long does delivery take?

Standard UK delivery typically takes 2–5 working days from dispatch.

Do you ship outside the UK?

Currently we ship within the UK only.

Returns

What is your returns policy?

Please see our full Returns & Refunds Policy for eligibility and process details.

What if my order arrives damaged?

Contact us straight away via our Contact Us page with your order number and photos, and we’ll sort out a replacement or refund.

Order Tracking

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details. You can also check status any time on our Track Order page.

Still Have Questions?

Get in touch via our Contact Us page and we’ll get back to you as soon as we can.